Hooray, your target audience found your website! Well done. But now that they’re there, they can’t find what they need to take any action. What happened? You failed UX 101.
User experience (more commonly known as UX or UEX) is often overlooked when designing a website, but it’s a crucial part of the process. UX design can help inform visual design, information design, navigation design, and more while balancing it all in an intricate map. The end result is a site that meets the needs of visitors while hitting your business goals.
The classic example of UX failure is a bike with square wheels. It looks cool and costs the same to produce as a typical bike, but people can’t use it. So, make your website visitors (and your business bottom line) happy, give visitors the user experience they crave.
Take a look at your website and view it from a user’s perspective. Then ask yourself these questions:
Incorporating UX into the website design process gives you the invaluable perspective of a website user while maintaining an eye on your business goals. UX can test the effectiveness of your site, systems, features, and products. And UX can be a direct line of contact with your audience to discover what works, what doesn’t, and help you craft a strategy to make your site right.
So, is your website delighting users or are you missing out on business due to a UX fail? Contact us today and we can help put you on the right path.